Helpdesk
Our helpdesk is the backbone to our business, our friendly and qualified staff are ready to help and assist from a new job request to an update on a job for all our divisions. They are friendly and able to help with any request you may have. Dedicated Account Managers look after you every step of the way.
Our helpdesk supports you through the process, from logging the job, arranging access and permits, providing real time updates to closing the job down. Advising from time spent onsite to parts and if any further visits are required they are here to help. Out of Hours, nothing changes. Same friendly helpdesk, same friendly engineers, we’re here when you need us.
Reactive
We understand the importance of attending on time by monitoring our own performance.
Have an emergency? We can reach you within 4hrs
Emergency and need someone to attend to help? We can attend the same day
See an issue and the job can wait? We’ll see you tomorrow
Non urgent? We’ll pop in and see you within 5 days
Planned
Regular maintenance of your assets means less downtime.
Pre-Preventative Maintenance (PPM)
Schedule – We can create a maintenance schedule based on equipment history, industry best practices, and manufacturer recommendations
We Can Inspect – Regularly inspect equipment to identify and address potential issues
We Can Replace – Replace defective equipment parts or components
We Can Clean – Regularly clean buildings, grounds, and assets
Out Of Hours
Here when you need us.
OOH Helpdesk & Engineers Rota
24/7 Cover
Emergency Response
Planned Attendances